Privacy Policy

Introduction

The website www.grupoeacom.com (hereinafter referred to as the "Website") is a tool of GRUPO EACOM.

We process your data in order to provide the contracted services and for the purposes described in this document. Your privacy is very important to us.

GRUPO EACOM is committed to protecting the personal data of its clients, employees, and other interested parties. This consolidated privacy policy describes how personal data is collected, used, disclosed, and protected, as outlined below.

For definitional purposes, it should be noted that GRUPO EACOM is comprised of the following companies:

  • SICORE DIRECCIÓN Y COORDINACIÓN INTEGRAL DE EMPRESAS, S.L., with tax ID number B67558411 and registered office at Avenida Rio de Janeiro 56, 8º-A (Postal Code 08016), Barcelona.
  • ENGINYERS I ARQUITECTES CONSULTORS D’OBRES I MUNTATGES, S.A., with tax ID number A60997665 and registered office at Calle Berruguete 60-62, (Postal Code 08035), Barcelona.
  • MATTELCO SERVICIOS DE MANTENIMIENTO Y OPERACIÓN EN TELECOMUNICACIONES, S.L., with tax ID number B67563544 and registered office at Avenida Rio de Janeiro 56, 8º-A (Postal Code 08016), Barcelona.
  • INTEGRACIO DE SERVEIS I DESENVOLUPAMENT D’OBRES, S.L., with tax ID number B65221913 and registered office at Avenida Rio de Janeiro 56, 8º-A (Postal Code 08016), Barcelona.
  • EINESA CABLE, S.L., with tax ID number B25454489 and registered office at Polígono Industrial "Camí dels Frares" Calle H, Parcela 11, Nau 7, (Postal Code 25190), Lleida.
  • MODI SEGURIDAD, S.L., with tax ID number B13846159 and registered office at Calle Berruguete 60-62, (Postal Code 08035), Barcelona.

Scope

This consolidated privacy policy complements the specific privacy policies of all the companies that make up GRUPO EACOM, which may provide additional information about how personal data is handled by each respective company.

Data Controller

Personal data collected through the Website will be processed by SICORE DIRECCIÓN Y COORDINACIÓN INTEGRAL DE EMPRESAS, S.L., with a registered office for the exercise of rights at Avenida Río de Janeiro 56, 8º-A, (Postal Code 08016), Barcelona. Email: info@grupoeacom.com Hereinafter, referred to as the “CONTROLLER”.

The other companies of GRUPO EACOM will act as data processors for the treatment of said data.

Purposes of Processing

  • To inform you about our services when you request information through the website forms or by email.
  • To respond to and manage your inquiries, comments, and suggestions, as applicable.
  • To manage your participation in current and future selection processes when you submit your data (including your resume) for this purpose.
  • In order to obtain information about the use of the website, the number of pages visited, the number of visits, as well as visitor activity and frequency of use are analyzed. For these purposes, the CONTROLLER uses statistical information provided by the Internet Service Provider that does not allow the identification of the interested party at any time.

Data That May Be Processed

  • Your name, address, phone and/or mobile number, date of birth, gender, and email address.
  • Your credit or debit card information, bank account details, and other banking information.
  • Your location data. This may include accurate data when using GPS positioning systems or location through nearby cell towers and Wi-Fi access points, enabling us to provide location-based services; IP address, router data, and traffic and usage data.
  • Data obtained from a contract you formalize with us and that appear in the recording of the call you make to one of our call centers, if you send an email or letter, or any other form of contact with us.
  • Your account information as a customer, such as the dates of bill payments owed or received, start and end dates of services, service subscriptions used, and general account-related information.
  • Credential information such as passwords and usernames for accessing our accounts and services.
  • Your preferences for certain products, services, and lifestyle activities, if you make these known to us.

Legal Basis

Consent: Personal data obtained through the website forms will be processed solely based on the consent granted by the data subject by accepting the checkbox provided for that purpose. This consent may be withdrawn at any time.

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Legitimate interest of the Controller: The statistical information obtained from the Website will be processed based on the legitimate interest of the Controller. This information does not allow the identification of the user.

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Recipients

Personal data obtained through the Website will not be disclosed to third parties outside of GRUPO EACOM, except in cases of legal obligation.

Data Retention

Personal data provided by the user to receive commercial communications will be retained until the data subject requests its deletion or withdraws their consent.

When the user submits their personal data to participate in selection processes of the CONTROLLER, the data will be processed for participation in current selection processes, and if not selected, the personal data will be retained for two years to consider participation in future processes.

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When the user submits data to contact the CONTROLLER or make inquiries or suggestions, the data will be retained as long as necessary for that purpose and potential liabilities arising from the processing.

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Regarding traffic, statistical, and website visit data, the data will be retained for a period of three years.

International Data Transfers

The data we collect about you is not processed or stored outside your country or the European Economic Area (EEA). If data is transferred outside the EEA to third parties or service providers, we will take steps to ensure they receive the same level of protection by subscribing to the necessary guarantees and safeguards to preserve your privacy as required by GDPR. GRUPO EACOM will only base international transfers on the European Commission's Standard Contractual Clauses, as well as other transfer mechanisms such as Binding Corporate Rules or Adequacy Decisions. 

Automated Decisions

We do not carry out automated decisions.

User Rights

You have the right to: (i) request access, rectification, or deletion of your personal data that is no longer necessary for processing, (ii) restrict or object to the processing of your personal data, and (iii) request that you or a third party receive a copy of your personal data in digital format.

You can exercise your rights by emailing info@grupoeacom.com or by sending a postal letter to Avenida Río de Janeiro, 56, 8º-A, (Postal Code 08016), Barcelona.

Additionally, you have the right to lodge a complaint regarding the processing of your personal data with the Spanish Data Protection Agency (www.aepd.es).

Right of Access 

You have the right to ask us about the personal data we process about you and the purpose and nature of such processing, as well as information about who we plan to share it with (unless the law prohibits providing such information). You may request a copy of the information we process about you in order to verify what information we hold. This copy will be free of charge, provided that the request is not manifestly unfounded or excessive, particularly due to its repetitive nature.

Right of Rectification and Erasure

You have the right to ask us to update, correct, or delete your personal data at any time (as long as this does not affect the services we provide you). Please note that we may reject requests that jeopardize the privacy of others, are repetitive or unreasonable, or require disproportionate effort. However, be aware that we are subject to a series of legal obligations that prevent us from immediately deleting your personal data. These obligations arise from anti-money laundering legislation, tax regulations, and consumer rights laws, among others.

You must inform us of any changes to the information you have provided when formalizing the contract, as well as if you believe that the personal data we are processing about you is incorrect.

Right to Withdraw Consent and Opt Out of Advertising Messages

You have the right to opt out of receiving news and promotions via email, SMS, or any other similar promotional information at any time by contacting us; you may also unsubscribe from such information. Additionally, at the bottom of each commercial email, there will be a link that allows you to stop receiving our promotions. Please note that our messages may contain useful or important information about our products, discounts, and other offers that may be of interest to you.

To improve the user experience on the GRUPO EACOM website, a technology called “cookies” is used to collect information about users’ interactions and website usage. If you would like detailed information on how GRUPO EACOM uses cookies, please refer to the Cookie Policy.

Right to Object

You have the right to object to processing when your consent was not required for processing; as a result of the existence of a legitimate and compelling reason related to your specific personal situation that justifies it, and if there is no law justifying otherwise; if the processing is for marketing purposes or if the processing has the purpose of adopting a decision based solely on the automated processing of personal data.

 Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal data in the cases established by law, for example, if you consider that the processing being carried out is unlawful (but do not wish to request the deletion of such data), or if you believe that the data controller no longer needs your personal data for the purposes for which it was collected, but you need it for the establishment, exercise, or defense of legal claims.

 Right to Data Portability

You also have the right to receive a copy of your personal data that concerns you and that you have provided us, in a structured, commonly used, and machine-readable format, as well as to have such data transmitted to another Data Controller. Please note that we may reject the exercise of this right or refuse to provide the information if it adversely affects the rights and freedoms of others. This copy will be free of charge, provided that the request is not manifestly unfounded or excessive, particularly due to its repetitive nature.

Right to File a Complaint with the Supervisory Authority

You have the right to file a complaint with the Spanish Data Protection Agency if you believe that the processing of your personal data is not in accordance with the law.

Minors’ Data Protection Policy

Anyone providing data through the forms on this Website and consenting to its processing formally declares to be over 14 years old.

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Access to and use of the portal by minors under 14 years of age is prohibited.

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The CONTROLLER reminds adults responsible for minors that it is their sole responsibility if a minor enters their data to request any service.

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Additionally, they are informed that there are software programs available to limit browsing or block access to certain content.

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Use of Cookies on the Website

This Website exclusively uses internal cookies essential for providing the services requested by users and necessary for navigation. The cookies that this Website may use are small amounts of information stored on the computer solely to manage user authentication, provide the requested services, and transmit communications over the Network, in accordance with the provisions of Article 22 of the Law 34/2012 on Information Society Services (LSSI). The user has the option to prevent the installation of cookies on their hard drive, configure their browser to be informed before cookies are stored on their computer, or delete those that have been installed. The user can configure their browser to specify which cookies can be accepted and which cannot, may also accept session cookies that are deleted when the browser is closed, and may, at any time, view and delete cookies individually. Please note that not accepting the cookies of our website may result in the impossibility or significant limitation of our ability to provide you with our services. Please consult your browser's instructions and manuals if you would like more information on cookie management.

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Processing Derived from the Use of Social Networks

By following our profile on social networks, you expressly consent to the processing of your personal data in accordance with the privacy policy of the corresponding social network. You also expressly consent to the CONTROLLER’s access to the processing of your data contained in your profile and to news published about any service of the CONTROLLER appearing on your wall. Your request to connect implies your consent for the aforementioned processing, which forms the legal basis of the processing. The data will be retained as long as the data subject does not request opposition or withdraw their consent, which can be withdrawn at any time.

Comments and content posted on social networks will become public information, so users must exercise special caution when deciding to share their personal information. The CONTROLLER is not responsible for the information that users post on the page. However, individuals whose personal data is included in comments or posted content may request the deletion of such data by the CONTROLLER.

Changes to the Privacy Policy

TAP may update this Privacy Policy at any time by notifying the client through its update on the website. Therefore, we recommend that you review this Privacy Policy periodically.

Final Provisions

If any of the provisions of this Privacy Policy, or parts thereof, are declared illegal, invalid, or unenforceable by a competent administrative or judicial body, they will be deemed unenforceable without affecting the validity or enforceability of the remaining provisions.